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WHAT OUR CUSTOMERS ARE SAYING

Great service

Great service. Very fast shipping and item was a direct replacement. Great folks to deal with.

Hello,

Thank you for taking the time to submit a review. We appreciate your business! Glad to hear you were happy with the shipping time, and the customer service you received.

Have a great day!
Great Plains Industries

Fast shipping

Fast shipping. Parts in stock.

Hello,

Thank you for taking the time to submit a review. We appreciate your business! Glad to hear you were happy with the shipping time, and availability of the item.

Have a great day!
Great Plains Industries

The shopping was great but the product wasn’t

The shopping was great but the product wasn’t.. the gears in the pump were stuck against the face plate and wouldn’t turn and run the pump. Took several times of sanding the gears down so they no longer were hitting the face plate.. also the switch lever literally fell off.. there was nothing holding it in place, had toJB weld it so it would work.. will probably not buy another pump from GPI im sorry.

Hello,
We are so sorry to hear you experienced issues with your pump, this is not typical. We are uncertain if you contacted our Product Support Team to help trouble shoot; they certainly would have assisted you to identify the issue(s), and or send you a replacement if the pump was found to be defective. Please feel free in the future to contact them at 1-800-835-0113, Mon.-Fri., 8am - 5pm (CST).

Thank you, have a great day!
Great Plains Industries

Great tech support for GPI

I had bought and open box GPI Diesel electric pump unit from a local farm store, not realizing several important things like a direct pump mount verses a spin on pump mount and how important on choosing the right one for my application would later affect taking off the unit to change drums, Would cause such a headache.
I had the direct mount unit it, gets worse when you mount an external fuel filter, which you really should have in the first place. It is difficult to remove and install the pump on a full drum of fuel. Without cross thread everything!

So I contacted tech support at GPI , Randy had a solution to convert my pump to a spin collar design. Now I am much happier!

Please note just spend the extra money up front and buy the GPI pump with a spin collar and drum bung adapter you will be much happier and way ahead of the curve.

Hi Bryan,

Glad you received good tech support and Randy's input got you up and running! We do have a great Product Support team it is nice for them to be recognized. Thanks for the feedback and testimonial on the spin collar; customer feedback is important to us and I am sure helpful to other customers as well. Thank you for taking the time to submit a review!

Have a great day!
Great Plains Industries

Pump filter assembly

Actual employee of GPI picked up phone when I called, amazing! Was great to deal with and they sell a fine product. Everything went together easily and worked perfectly.

Hi Glenn,

So glad to hear about your positive experience with our product and our customer service. We appreciate you taking the time to submit such a positive review.

Thank you, have a great day!
Great Plains Industries

D
GREAT PLAINS INDUSTRIES
Discontinued customer
Terrible support on product

Union fitting kit discontinued.
Yep, cannot purchase a replacement fitting to connect pump to tank bung fitting.
You are directed to buy a new pump.
New pump has same fitting.
GPI doesn't support customer needs. They support selling more pumps.
Broke the connecting fitting coming out of pump and simply wanted to replace the fitting.
I'll be purchasing the competition's products.

Hello,

I am sorry you are disappointed with our service, we take that very seriously! Have you reached out to our product support team regarding the part you are needing? We don't have every part listed on our website, but our team may be able to help find a solution for you. They can be reached at 1-800-835-0113 Monday-Friday 8am-5pm CST. They are very knowledgeable and happy to assist.

Have a great day,
Great Plains Industries